Support

Our Promise  We are proud of the detail and craftsmanship that we invest into every product that we make in our workshop, and we want you to be delighted with your Glitty purchase. If for any reason you are not completely satisfied with your product, our promise to you is to make the process of returning or exchanging your item a hassle-free experience. - Trevor, Glitty Shop Owner

 
Shipping
We ship everywhere, and we really mean everywhere, using trusted and well-known carriers. All of our products are made to order in our workshop, which allows us to be flexible to special requests and custom orders. We will do our absolute best to ship your order quickly – standard orders typically ship in 3-5 days or less, and custom orders typically ship in 4-7 days or less. In a hurry? Get in touch and we can give you an exact timeframe for your shipment.

International Orders
We have fantastic international shipping rates – so how do we do it? Well, Europe loves Glitty and we love you back! Because of our high volume of shipments overseas we are able to unlock lower rates with our carrier. Shipping timelines will vary by country, we will provide you with a realistic shipping timeline during the check out process. Please ensure you are aware of your countries import and customs rules – customs clearance may cause delivery delays which are out of our control. Customs fees or duties are the responsibility of the recipient.

Returns/Exchanges
If you are not fully in love with your Glitty purchase, we’ll take your unused items back for refund or exchange within 30 days of the original purchase date. We do not charge a re-stocking fee. Remember when we said hassle-free? We meant it.

Items which are customized, such as engravings or custom designs, as well as items which are listed as limited edition or sale items cannot be returned or exchanged.

Warranty
Since 2014, we've proudly handcrafted our products in-house, ensuring superior quality and craftsmanship. We take immense pride in our work and are so confident in the quality and durability of our products that we back every item with a 1-year warranty.

Please note that our warranty does not cover normal wear and tear from everyday use, or accidents or spills. However, we are equally obsessed with the look of our own devices so we’re very sympathetic. Email us if you’re in a bind and we’ll work it out together.